Learn the business
Talk with the people who do the job. Walk through good examples, decision rules and the situations that need experience.
Your ongoing AI team.
A clear plan for the work.
Someone who gets to know your business, takes responsibility for the agreed jobs and helps you decide what to improve next.
An ongoing relationshipSomeone who knows your business.
Someone who knows your business.
And keeps working with it.
One named contact gets to know your processes, your people and the tools you use. They stay responsible for the agreed work and help you decide what comes next.
Your staff can focus on their own responsibilities, with a clear person to turn to for the AI setup, training and ongoing changes.
Get to know the way we workYour business.
Your priorities.
One ongoing contact
An agreed work plan
People where it matters
We start by understanding the job.
A useful setup follows the way your business works. Here’s how we get there.
Agree the work
Define the result, capacity, review points, included tools and usage before starting.
Build and check
Write the approved instructions, build the setup and test ordinary cases, missing details and the situations that need a person.
Run and maintain
Deliver the agreed work, help staff use it and keep the tools, instructions and exception handling current.
Review what’s next
Look at what’s useful and agree the next priority when there’s room in the plan.
You know who owns the next step.
Your AI team
Choosing and connecting suitable tools, agreed builds and recurring work, staff support, maintained instructions and clear progress updates.
Your business
Priorities, approved information, the access needed for the job and the decisions that belong with your team.
Agreed together
The scope, capacity, usage, approvals, support arrangements and what happens when priorities change.
Built around your business.
Not just handed over to it.
This is a forward-deployed engineering approach: work closely with a business, understand its actual process and build something useful inside that process. Our relationship can be remote. You don’t need to learn the engineering language to work with us.
Forward-deployed engineer (FDE) describes the method. It doesn’t mean a full-time employee or unlimited availability.
A few things you might be wondering.
Do I need to understand AI?
No. You know the business and the work that needs doing. We help with the setup and explain what your team needs to use or review in plain English.
Is this an ongoing arrangement?
Yes. The aim is to become your business’s ongoing AI and automation contact. We agree priorities, capacity and responsibilities, then keep working with you as the business changes.
Can you do everything at once?
No. We agree a realistic work plan. Recurring delivery, maintenance and new builds all use that capacity. New work is prioritised or separately scoped before it begins.
What happens when a person is needed?
We agree who reviews the work and where it should stop for help. Unknown answers, unusual requests and important decisions have a route back to a person.
What would you like off your plate first?
Bring one recurring job. We’ll talk through what it needs and whether we can help.
Book a call