Phone reception
You start with
Incoming calls and approved call rules
We prepare
A call summary, booking request or handover
Human check · Urgent, sensitive or unusual calls reach a person
← All the roles we supportUse verified availability
A receptionist and support assistant’s routine workA helpful answer.
A helpful answer.
A booking. A human when needed.
Give routine questions a consistent path across phone and email. We build voice and inbox workflows using your information, with clear rules for handing a conversation to your team.
One ongoing service. Priorities agreed across the business.☎
Workshop reception
Automated assistant · example conversationCan I book a service next week?
WORK PRODUCT↗
Find a suitable next step
REQUESTVehicle service
PREFERENCENext week
INFORMATIONApproved service list
BOOKINGCheck available times
WORK PRODUCT↗
A booking request for the team
I can pass your preferred time to the workshop team.
Customer details captured ✓
Request sent to scheduler ✓
Uncertain or urgent enquiries go to a person.Understand the enquiry
Capture the customer’s vehicle, request and preferred time. Make clear when they are speaking with an automated assistant.
The work behind the roleUseful jobs.
Useful jobs.
Clear outputs.
These are examples of work we can scope with you. We connect the tools and information you already use, then agree what is automated and what needs review.
Shared inbox support
You start with
Incoming messages and your help information
We prepare
Categorised enquiries and prepared replies
Human check · Your team reviews exceptions and complaints
Booking coordination
You start with
Customer preferences and available slots
We prepare
A proposed booking and confirmation workflow
Human check · You define when a booking can be confirmed
Status enquiries
You start with
Approved order or job records
We prepare
A factual update for the customer
Human check · No invented dates or unsupported commitments
Start with a real jobA local automotive workshop.
A local automotive workshop.
A practical first workflow.
Starting point: “Can I book a service next week?”.
Useful result: A booking request with the right details.
Capture the customer’s vehicle, request and preferred time. Make clear when they are speaking with an automated assistant. Offer an approved next step. Complaints, uncertain answers and exceptions go to a person.
What we need from you
- Approved FAQs and service information
- Booking rules and escalation contacts
- Your decisions on call disclosure and recording
What we can measure together
Routine enquiries handled, time to first response, booking completeness and successful handovers.
A person stays responsibleClear boundaries.
Clear boundaries.
Useful support.
We agree availability, usage limits and handover coverage. Sensitive advice, disputes and emergency decisions stay with the appropriate people.
Your AI team handles setup, testing and maintenance. Your team helps define the work and reviews the decisions that need their judgement.
Help in the other parts of your businessThe same AI team.
The same AI team.
More places to help.
Included in an agreed cross-business scope
From A$4,400/month.
No GST charged. We prioritise the jobs together, including tool usage and review points, before you start.